Your 360 degree feedback - Quick Start Guide

Advice for Respondents (i.e. you have been asked to give feedback to someone).

If you have been asked to give feedback on someone you will receive an email which allows you to access a feedback questionnaire. This email contains a coded link which is specific to you so only you can access it.  You should keep this email until you are sure you have fully completed the questionnaire including any free text questions.  You must answer every question - but you do have the option to answer 'Don't Know' if you feel unable to answer any given question.  You must answer the free text questions for your questionnaire to be deemed complete.  Once completed, the questionnaire will be locked and you will not be able to access it again without calling the help desk.

Please remember; the purpose of 360 feedback is to help the candidate to develop so it is in everyone's interests to be helpful but honest.  Your feedback is compiled into a Report together with a number of other respondents.  However, your individual response will not be identifiable as yours.

Advice for Candidates (i.e. you are compiling a 360 degree feedback Report on yourself).

1. Initialising your Account

You will start your 360 degree feedback by receiving an email from Leadership in Action Ltd.  You may even be reading this page because you clicked the <Quickstart> link in your invitation email.

Your first task is to create a username and password.  Follow the <Control Panel Link> in your email and you will reach a page where you can create a username and password for yourself.  Remember this information because you will it to access the system in the future.  Click the <Save> button to store them and you are now able to log into the system.

2. Completing your Questionnaire

Having logged in, your control panel will contain a message telling you to click a link to start the process.  Click the <start> link and you will see a list of the competencies your questionnaire covers.  Click the <submit> button at the bottom of the screen and once your questionnaire has been built you will be taken to your control panel

Now follow the link to <fill in> your self perception questionnaire.  You don't have to fill in all questions at one session, but you must complete them all before your Report can be generated.  This includes any free text questions.  You do, however, have the option to answer 'Don't Know' to any question you feel unable to answer.

3. Choosing your Respondents

You now need to choose a number of people to invite to give feedback.  Your Workbook will confirm the number of respondents you should identify.  Please do choose people who:-

               a) really have had the opportunity to observe you sufficiently to have a realistic idea of how you behave
               b) you trust to give honest helpful feedback.

4. Inviting Respondents

In your control panel you will see a space to add your respondents.  These are the people you wish to ask to give feedback.  Click on the <add> link next to the Add another respondent and you will be asked to give the name and email address of each of your chosen respondents.  They will then each get an email containing a personalised link to your questionnaire.

If you need to correct an email address then click on <resend email> and you will be given the opportunity to edit the address.

If your respondent deletes the email in error you can resend it by clicking the <resend email> link, this will also give you the opportunity to edit an incorrect email address if you need to.  If you change your mind about your choice of respondent you can choose a different one by using the <remove> link (as long as they have not already finished the questionnaire) and adding a new one.

IMPORTANT: please make sure you do not use accents, or other non-UK characters when filling in names and email addresses

5. Reviewing Progress

The progress of your 360 is shown in the Control Panel Alerts section.  Once your respondents start to complete the questionnaire their status on the control panel will change to <In Progress>.  At this point you can no longer change your mind and choose a different respondent.  As each respondent completes all the questions their status will change to <Completed>.  Once all your respondents have completed and submitted their results and you have completed your own self perception a link to, your Report will be generated.  Leadership in Action Ltd will then email your Report directly to you.

Inactive – means the respondent has not yet started to fill in the questionnaire.  You can still cancel the invitation and send it to someone else.

In Progress - means the respondent has started to fill in the questionnaire but there still remain one or more unanswered questions.  All questions must be answered including any free text questions.

Completed - means the respondent has completed the questionnaire and can no longer access it or change their answers.

6. Reading your Report.

The top part of your Report shows a summary of the competencies in the questionnaire and how overall your self- perception compares to the scores you received through feedback.  Your highest scoring competency (based on feedback scores) is shown at the top and the lowest scoring is at the bottom.

In the second part of the Report each competency is broken down into its component questions showing how you scored yourself and how your respondents scored you.  Relationships to your respondents (e.g. manager, peer, customer, direct report etc) will be shown by the different colours in the Report figures.  The first figure in the individual feedback scores always represents the same person, the second and so on so that you can see if one person consistently scored you high/low or whatever.  

Your questionnaire also included some free text questions and these will be shown at the end of your Report.

7. Using your Workbook

Do remember to use your Workbook to help you prepare for your feedback session.

Some key actions required prior to your feedback session are:-

  • Reflect on your known development needs and strengths, together with hidden lights and blind spots
  • Complete your Summary Form
  • Start to think about your actions moving forward.  Your Action Planner within the Workbook will help you do this